CareBot Early access
AI customer care for incoming calls and messages. It answers from your own knowledge base 24/7, logs every query as a ticket and hands over to a person when the situation needs one.
Request a demoFrom first contact to done
- Customer contacts you. Call, WhatsApp or chat, any time of day.
- CareBot answers. Looks up your knowledge base and replies in the customer's language.
- Ticket is created. The issue is logged with a summary and category.
- Escalate if needed. A human takes over with the full conversation.
Illustrative example of the experience.
What is inside
Answers from your knowledge
Uses your policies, FAQs and product documents, and says so when it does not know instead of guessing.
Calls and messages
One assistant for incoming phone calls, WhatsApp and website chat, in Hindi and English.
Ticket logging
Every conversation becomes a ticket with the customer, issue, summary and status.
Smart escalation
Angry customers, sensitive topics and unresolved issues are passed to a person with full context.
Transcripts and summaries
Searchable call transcripts and short summaries so your team never starts from zero.
Reports
See volumes, common issues, resolution rates and response times in simple dashboards.